Complaints and Suggestions
As a practice we aim to provide the highest standards of service to all our patients, however, in the event you may feel the need to complain, please put this in writing to the practice manager - Joanne Murphy. You will receive an initial confirmation of your complaint received within 7 days.
You can of course ask to speak to the practice manager Joanne Murphy who will try and resolve any complaints immediately. If you have any constructive suggestions which you feel may improve the service at our practice then please let us know.
All patients information is handled confidentiality in accordance to the NHS guidelines. You have the right to access any personal information held under the Data Protection Act. In some circumstances there may be a charge. See the Practice for details on charges.
We will not disclose any of your personal information with other agencies unless we have your written consent to do so.
The Practice has recently signed up to use eMR which is an electronic system which manages all such patient requests e.g copies of medical records. The way eMR works is, the request is received from the patient; the practice enter all SAR (Subject Access Requests) on to the eMR System; Medical records are sent to the patient directly via eMR(Please ensure we have your correct email address and contact details); From there on, it is the patients responsibility if they decide to share their medical records with a third party, family member of friend.
We offer home visits to patients who are housebound or too ill to attend the surgery.
To request a home visit, please try to call the surgery before 10.00am. Home visits are at the discretion of the doctor so please give the receptionist as much detail as possible when making the request and ensure you leave a contact number. Home visits are for the elderly, disabled and terminally ill patients. Unless under extreme circumstances the doctor would appreciate you attending surgery.
Remember that the practice has same day appointments and you will see a doctor earlier if you attend the surgery. You can also request a triage call to speak with a doctor, which will take place after morning surgery unless it is an emergency.
We are happy to register any new patients providing they live within our practice boundary. You can register at reception by filling in a registration form.
All new patients will be asked to see the practice nurse for a new patient health check. This will be arranged by the receptionists. Please note: if you fail to attend this appointment your registration will be cancelled. Please remember to bring two forms of identification with you when you register. One form of identification needs to be photographic, so a passport, driving licence, travel pass or works ID will be fine, plus you will also need to bring some proof of residency. This can be in the form of a utility bill (gas, electricity or water) or a bank statement. Any of these will be fine providing they are no more than 3 months old.
Please click here to register with practice, and return the form to us with your ID.
The Practice has set up a Patient Participation Group. The Group consists of Dr’s, Manager, Practice Nurse, Administration Staff and Patients. You are very much welcome. The Practice hold PPG meetings every quarter. Contact the surgery to find out when the next meeting has been scheduled.
In conjunction with the NHS guidelines we operate a zero tolerance policy on any forms of abuse whether it be verbal or physical to any member of staff.
Staff have the right to work in a safe environment, and any form of abuse may result in patient being removed from our practice list.
Would you recommend this practice to friends and family?
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to help us improve services. Please take a moment to answer our Family & Friends Test to give us feedback, simply click on the image.
Please click here for Patient Online Access. By registering for Patient Online Access, this will allow you to book your own GP appointments online, request medication online and also view your own medical records online.
Change of Details
It is most important that you inform us as soon as possible if any of your personal circumstances change. Please remember to advise us of your latest contact number, and who you would like us to contact in the case of an emergency.
See below links to documents relating to Data Protection, GDPR and Privacy Notices:
Date Protection Policy - May 2018
GDPR Action Plan 2018
How We Manager Your Information
Subject Access Request Form
Commissioning - Planning - Risk Stratification - Patient Identification
National Screening Programme
Nation Screening Programmes 2 - May 2018
Care Quality Commission - May 2018
Emergencies - May 2018
Summary Care Record - May 2018
NHS Digital - May 2018
Public Health - May 2018
Risk Stratification - May 2018